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Making Safeguarding Personal

Making Safeguarding Personal is a shift in culture and practice in response to what we now know about what makes safeguarding more or less effective from the perspective of the person being safeguarded.


It is about having conversations with people about how we might respond in safeguarding situations in a way that enhances involvement, choice and control as well as improving quality of life, wellbeing and safety. It is about seeing people as experts in their own lives and working alongside them. It is about collecting information about the extent to which this shift has a positive impact on people’s lives. It is a shift from a process supported by conversations to a series of conversations supported by a process.

Examples of the kind of outcomes that people might want are:

  • to be and to feel safer
  • to maintain a key relationship
  • to get new friends
  • to have help to recover
  • to have access to justice or an apology, or to know that disciplinary or other action has been taken
  • to know that this won’t happen to anyone else
  • to maintain control over the situation
  • to be involved in making decisions
  • to have exercised choice
  • to be able to protect self in the future
  • to know where to get help.

This is not an exhaustive list. The following are not outcomes in the sense that we mean it:

  • harm or abuse is substantiated/ unsubstantiated
  • the person is receiving increased monitoring or care.

Those are conclusions or service responses

MSP means having honest discussions with people about the possible options and the risks and benefits of each option, framed and more focused risk enablement. The very process of engaging with them often gives them a sense of control and self-esteem that enables them to better safeguard themselves. Staff need a range of knowledge and skills relating to engaging with and empowering people, negotiation and the legal framework in which they work. Many have this knowledge and skill base and need permission and support to use it. MSAB is committed to supporting the development and embedding of MSP in all of its activities.

Are you concerned about a vulnerable adult in Merton? If in doubt call 999. Don’t delay!